Terms & Conditions

Hotel-Restaurante Castillo de Monda is owned and managed by Dutch Origin SL; ESB93455335 Calle de la Villeta 6, 29110 Monda, Málaga.

Check in and check out
You can check in from 2pm and check-out is at 12 noon, late check out is available if you’re loving the room and not ready to face the world yet.

Staying late
Slept through the alarm? Fancy a little longer in our beds? Then you can stay in your room until 4pm at a charge of just €30,00.

Pre-Payment
Full pre-payment on a credit or debit card is required at the time of booking. Corporate account reservations may be guaranteed with a credit or debit card and will not be charged at the time of booking.
Rooms cannot be transferred without prior notice. We are only able to check in guests who have booked and paid for the room online or via our reservations team.

Your Reservation
When your booking is complete you’ll receive an email containing your confirmation number. Please bring this number with you when you check in together with the payment card that you used to pay as proof of identification.

If you have booked a room in your name but you do not plan to stay, please tell us the name of the new guest as soon as possible.

Changes, Cancellations and Non-arrivals
Sometimes things do change. If you do need to move the dates of a booking, please contact us via reservations@castillodemonda.com / +34 952 459 836 or submit the on-line form in our self-service area. Changes are subject to availability of course, but we’ll do our best to help.

If, however you are less than two days from your arrival date it is no longer possible to change your booking. From then on, bookings are non-refundable. This means cancelling a booking, not arriving for a booked stay or the hotel’s denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.

All reservations must be guaranteed with a credit card at time of booking. Cancellation less than two days before your arrival date or failing to arrive for your stay means you will be charged for the first two nights of your stay.

Price
You’ll always find the best rates on our website. These are per room, per night and include Value Added Tax at the prevailing rate.

Room Types
The majority of bedrooms have double beds. We have a limited number of twin rooms and a few family rooms.

Damage
Just like you, we like things looking good. Therefore, we will charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

Pets Policy
We welcome guide dogs at the hotel, however other pets are not allowed in the hotel rooms. In the public areas, well behaved dogs are allowed but must be accompanied at all times by their owners.

Smoking Policy
Castillo de Monda is 100% smoke-free. Smoking is not permitted anywhere inside of the hotel. Should it be brought to our attention smoking has taken place in one of our hotel rooms, a non-refundable cleaning fee of €150 will be assessed.

General
Your contract is with Hotel-Restaurante Castillo de Monda – Dutch Origin SL; ESB93455335 Calle de la Villeta 6, 29110 Monda, Málaga.

Please read our T&C’s carefully as you will be bound by them.

Photography
When our cameras are rolling we clearly display what we’re up to, however, if you’re included in any of our photography or video and don’t want to be – let us know and we’ll spare your blushes by removing any images of you.

Website Payment
All transactions and credit card details entered on the website are entered on a secured page and transferred using SSL.

Personal Information
All personal Information is processed in accordance with local law and are never sold to third parties.

Privacy Policy

Last updated: 03/03/2017

Dutch Origin SL, operates http://www.castillodemonda.com. This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of our website.

We use your personal information only for providing and improving our website. By using our website, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address and/or IP address.

Log Data
Like many website operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.

Communications
We may use your personal information to contact you with newsletters, marketing or promotional materials.

Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many websites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Security
The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy
This privacy policy is effective as of 03/03/2017 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of the service after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.

If we make any material changes to this privacy policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us
If you have any questions about this privacy policy, please contact us.

 

CONTACT US

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